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Align IT Operations to Business Objectives with End to End IT Service Management

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Details:
As IT budgets continue to decline and the business demands for improved IT services delivery increase, IT Operations Managers face a significant ongoing challenge to do more with less.

An integral component of EMC's IT Operations Management Suite, EMC's Service Management Solution delivers the visibility and control you need to address your critical pain points, accelerate return on investment, and provide you with a better way to manage and align the business of IT. Our 100% web-based Service Management solution helps you manage your IT infrastructure, to more effectively and efficiently deliver IT services and to demonstrate business alignment.

In this Webcast, you'll learn how:

• EMC Infra provides a web-based, ITIL-verified solution that fully automates IT Service Management processes enterprise-wide
• A multi-vendor, federated CMDB discovers and visualizes IT services and infrastructure relationships, enabling rapid problem resolution
• Customer self service and knowledge management through a Portal can be used to reduce the workload on IT
• Workflow automation can be used to automate manual tasks and reduce errors, while simultaneously improving service